Online retailers can breathe a sigh of relief as new statistics show that the majority of consumers do not expect their packages to be delivered on the same day.
Hubbed found that 48% of online shoppers who choose same day delivery will need their package within 2 to 3 days.
In addition, 24% of buyers choose same-day delivery as a guarantee that their package will actually arrive, and 28% say they need their order the same day.
“More consumers are shopping online than ever before – from March to December last year alone, online retail sales rose an average of 66%,” said David McLean, CEO and founder of Hubbed.
“This growth has resulted in an increase in the demand for a fast and seamless shopping experience.
“Given that most online orders are not urgently needed, the availability of same-day delivery options puts additional pressure on retailers to process orders in tight timeframes, as well as couriers who are already handling unprecedented volumes of packages.
“With that in mind, it can be important for retailers to ensure that customers have other delivery options available, such as: B. Click and Collect. This gives customers better control over their parcel deliveries and ensures quick delivery of items without the pressure of having to fulfill orders within a day. "
In addition, Hubbed found from the survey that 59% of respondents can pick up locations such as gas stations or parcel lockers more easily.
"Now that Aussies are getting back to work, they may be more inclined to choose alternative options that are open after business hours and on weekends," adds McLean.
The full survey results can be viewed here.
