NORTH AMERICA
To further professionalize the linen, uniform and facility services industries, TRSA recently conducted its second consultant-led job analysis, which focused on the knowledge, tasks and skills required for maintenance managers. Similar to the previous job analysis for production managers that led to the CPLM (Certified Professional Laundry Manager) program, the culmination of the job analysis for maintenance managers will lead to the development and introduction of a self-study certification – Certified Laundry Maintenance Manager (CLMM). Both job analysis reports are available in the TRSA Store – www.trsa.org/store.
The TRSA Maintenance Manager Job Analysis is a 75-page report depicting the work of a task force of subject matter experts (SMEs) that developed the description of the scope of the position and validated the tasks and knowledge through a large-scale survey in which 125 participants Provided data. The practitioners selected for the survey represented a variety of work-related characteristics such as years of experience, work environment, geographic location and areas of expertise. Consulting firm PSI, an industry leader helping organizations identify competencies, knowledge, skills, abilities, and other characteristics required for jobs, facilitated discussions and provided the framework for resource identification and collection and the development of the surveys. The result reflects the scope of the roles and responsibilities of the job.
The analysis consists of 34 tasks and 156 knowledge statements, sorted according to frequency and order of importance, which cover these four areas of competence:
Support systems
equipment
Security and Compliance
management
Further analysis of these tasks and knowledge statements is shown in a matrix in which they are referenced and which underlines their importance in defining the role of the job.
The results also include table of contents specifications for the self-study materials and exams for TRSA Certified Laundry Maintenance Manager (CLMM) certification, which will be released as part of TRSA's professional development offerings later this year.
"Identifying, recruiting and retaining maintenance personnel, especially skilled and knowledgeable managers, is one of the greatest challenges facing our industry," said Joseph Ricci, President & CEO of TRSA. "In creating this analysis and the upcoming certification program, TRSA is committed to developing training and career opportunities to support the in-house development of the right skills and improve retention in these valuable positions."
Details on the analysis and the certificate program are available to Kristin Mudd, Senior Director, Education and Events, at E: (Email protected).
