Miele has an Appy answer for municipal laundry operators and customers

United Kingdom

Miele Professional has developed an app for laundries in shared apartments or student accommodation that allows users to easily plan, book and pay for laundry time, while reducing the time for operators to manage the service.

Aidan Carey, Business Development Manager for the professional division of Miele, Ireland, explained the rationale behind the move. “The digital transformation is happening in every industry and laundry is no exception. Where previously commercial laundries in busy shared apartments or student accommodation required a high level of management and administration, the AppWash technology app, which was created by Miele Operations and Payment Solutions, enables users to manage their laundry anytime, anywhere from a single source.

“The app works with two comprehensive service concepts: AppWash Pay takes over the settlement of all payments to and from the washroom, while AppWash Relax offers a comprehensive service, from the procurement of the machines and technical maintenance to complete outsourcing.

All the advantages at no additional cost

At a time when many companies are trying to cut costs, investing in a digitized laundry system is probably not high on the agenda for most facility managers. However, the benefits are valuable and can lower the costs of the laundry operation in the long term, resulting in enormous time savings and an increase in customer satisfaction. appWash by Miele can be downloaded for free on iOS and Android operating systems and offers users all of these benefits for free.

Simple and easy to use

By eliminating cash payments and moving to online, operators have access to digital invoices that can be entered directly into their accounting system, freeing up staff who would normally be the finance administrator for other tasks. With this user-friendly, digitized laundry system, operators can access an overview of their washroom anytime, anywhere. This is ideal for managers who change multiple objects on a daily basis. appWash logs all activity and payment transactions for comprehensive analysis and tracking, so operators know exactly who is using their laundry and when.

Customer friendly

Tenants who use communal laundries can be put off by complicated booking systems. For this reason, users can use appWash to book their time slots quickly and easily via their mobile device. As soon as you use the & # 39; appWash by Miele & # 39; registered and downloaded, tenants can use their smart devices to access their accounts, book slots and make payments from anywhere. So you can pay cashless without having to make small changes has become more important since the Covid-19 pandemic changed the customer preference for almost all transactions to contactless. As soon as the laundry is finished, you will receive the message "Your laundry is ready".

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