Items that are delivered to and returned to customers because they are simply not quite right cannot be directly put back into inventory.
By Juan Klimczak, Business Development Manager at NP Fulfillment.
In the Covid-19 environment, it is unsafe and unsanitary to continue selling a range of products that have been in contact with members of the public after their return.
That lipstick color that just isn't quite right, those jeans that don't suit you the way you hoped, or those supplements that you haven't seen immediate results from will have to go somewhere on your return, and maybe that too it's just not where you think
Many customers are unaware that the items they purchase will be donated directly to charity when they return from an ecommerce order. Every year hundreds of thousands of products are given new homes at local charities, women's shelters and second-hand organizations.
The worst scenario for our retailers and for the planet would be that these brand new products end up in a landfill. That is why we make sure that they are passed on to charitable organizations. While it is incredibly disappointing and sometimes devastating for retailers to see their products that they are so proud of that they cannot be sold to another avid customer, when given a second chance in life, it is certainly a feel-good exercise Person or family going through a difficult time.
As a result of the stricter safety and hygiene protocols during Covid, the number of products used for charity nationwide has increased dramatically due to returns.
NP Fulfillment not only manages picking and packaging, but also returns for a number of Australian and Asian online retailers.
Our services contribute to customer loyalty by offering fast and accurate returns management. By handling and processing all returns via a single contact point, we relieve the company of the problems and costs of internal reverse logistics. Our strategically located distribution centers in Australia and Asia, as well as the logistics platform that manages every step of the process, give customers an easy way back.
If you currently work with several logistics service providers or carry out returns management internally, this can cost your company. Many third-party logistics companies charge exorbitant fees for handling and handling returns, while in-house management means taking on the entire burden of reverse logistics. In both situations, there are significant additional costs while your customer suffers lengthy delays.
When returned items build up in our warehouses, we act on behalf of our retailers and donate to charities with their customer returns that are not suitable for resale. We call local charities to see if the products suit them well or are of value to them and make sure they receive the items directly.
Little known in Australia that when you make a return online, you often choose to stop reselling the product. Damaged packaging that is obviously worn or used, and potentially contaminated products, actually affect the bottom line of retailers because they cannot make a profit on donated goods.
However, with the proliferation of e-commerce giving consumers more purchase options, customer satisfaction has never been more important. While pricing, availability, presentation, marketing, and sales make your first purchase possible, what makes you want to do business again is a superior customer experience. NP Fulfillment contributes to customer loyalty by offering fast and accurate returns management. By handling and processing all returns via a single contact point, you relieve your company of the problems and costs of internal reverse logistics.
We urge Australian companies to save money and time by making reverse logistics a thing of the past. NP Fulfillment's intelligent technologies and advanced warehouse management system minimize the occurrence of returns. In that case, we'll take care of everything so you don't have to.
Established in 2002, NP Fulfillment is one of Australia's largest order fulfillment service providers. With customer specializations ranging from e-commerce and online retail to multi-level marketing to direct marketing or omni-channel retail, NP Fulfillment manages offers professionally and offers customers fast, accurate and cost-effective warehousing, inventory management and picking -and-pack services.
NP Fulfillment takes orders, packages them and guarantees to ship them within 24 hours or less. By using the latest technology and flexible logistics solutions, we can adapt our offering to a wide variety of retail channels.
over Juan Klimczak
Juan Klimczak is Business Development Manager at NP Fulfillment. His career spanned two decades of extensive experience in the direct marketing, fulfillment and distribution industries in Australia. His specialty is ensuring that every customer NP Fulfillment works with receives competitive pricing with the best service available in the country.
About NP fulfillment
Established in 2002, NP Fulfillment is one of the largest and leading providers of order fulfillment services in Australia. Using the latest technology and flexible logistics solutions, NP Fulfillment professionally manages bespoke offers so that customers receive fast, accurate and cost-effective warehousing, shipping, inventory management and pick-and-pack services within 24 hours or less.
Please visit npfulfilment.com for more information.