United Kingdom
Following a merger between the Hanover Housing Association and the Anchor Trust last year, Anchor Hanover is continuing its long-term relationship with the commercial laundry supplier Miele.
The two organizations have been looking after the over 55s for over 50 years and operate at 1,700 locations across England. The newly merged group manages 54,000 apartments, including nursing homes and old people's homes. We offer a range of care services to around 60,000 customers.
During the merger last year, the established suppliers were reassessed to ensure that the best possible arrangements were made for the larger organization. Both Anchor Trust and the Hanover Housing Association had contracts with Miele's professional department to evaluate the laundry. With a combined relationship of 18 years, Miele washer and dryer will be installed at 700 locations in Anchor Hanover's properties.
After the nursing home staff and staff were impressed by the quality of the laundry and the reliability of the machines, the nursing home managers and staff were of the opinion that Miele equipment was the best product for the job. It was therefore decided to continue this long-term cooperation. Rashid Bahadur, purchaser from Anchor Hanover, said: “The feedback from workers who used the machine regularly praised not only the results of the laundry, but also the exceptional service provided by the engineers – which is crucial to ensure that the operation is complete the clock is running. "
“In addition, the Miele machines have enabled employees to carry out their tasks with little intervention. The automatic dosing system offers a “press and go” approach, which saves the worker time because the washing machines do not have to be constantly refilled with washing powder and liquid. "
Other benefits Anchor Hanover has experienced with Miele are: pre-installation inspection that is performed to identify potential challenges and minimize disruptions; Speed and usability of the machines, such as B. the easy to understand controls; and the guarantee that a dedicated resource offers, which means that all problems are resolved immediately.
Sam Bailey, Head of Sales and Marketing for Miele's professional department, comments: “We are proud and privileged to be able to support Anchor Hanover with its customer promise for years to come, and are committed to developing new ways of working for people who interact with us Machinery. For example, we have implemented training programs to support employees in self-administration and self-service and to ensure that the laundry operations run smoothly. "
