The Textile Services Association conducted its flagship training Textile Services Management course From March 8th to 13th, shortly before the rules for social distancing came into force, the delegates celebrated "an amazing week".
21 delegates from a variety of companies took part in the week-long residential course at the purpose-built Lane End Conference Center near High Wycombe: multi-site and multinational organizations, family-owned businesses with one location and covered workwear, clean room, hospitality and hospital linen.
The course is designed to provide a comprehensive overview of managing a textile rental business to help those who are new to the industry and need an overview, as well as those who have been in the industry for some time but have focused on one area and now want to expand their knowledge. The delegates represented new and existing managers from a variety of roles, including account management, production, operations, transportation and product development.
Starting from the welcome and course orientation session on Sunday afternoon, the course delivered a week of high intensity and very long days on topics such as leadership, sales and marketing, human resources, health and safety, finance, procurement, laundry equipment, washing chemistry, production management, engineering, resource management, Environmental issues, logistics and finally customer service.
The sessions were different in their implementation with a lot of interaction, discussion group tasks and a little more fun on the way.
During the week, 19 different moderators came to course managers David Kinson and Lisa Ottley, who all gave up their time. David Stevens, CEO of TSA, commented: “The overall course score was the 2019 number, which was our highest ever. Therefore, I would first like to thank all speakers for taking the time to prepare and deliver their material. The fact that so many speakers come together on a given day at a set time shows how much we, the TSA, the moderators and the whole industry believe in this course and what benefits it brings to the delegates who are our leaders of the future are . ”
The Murray Simpson Delegate of the Week Award is part of the legacy of the popular and respected former TSA CEO, who provides financial support from a fund set up on his behalf that benefited all delegates. The delegate voted who in his cohort should receive it, the votes were counted, and the award was presented to Adam Keatinge of the Johnson Service Group Hotel Linen Division (PLS).
• These are just a few of the many comments that delegates made at the end of the course:
• “I really enjoyed the whole week and took a lot from this course.
• "Fantastic experience, learned the basics and given me the knowledge that the industry fits me perfectly."
• "Great course, great week!"
• "Great course, great people, I loved it!"
• "Very good course, better than expected, great group of people."
• "It was a fantastic experience."